These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content, and infrastructure of these pages and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by Signature Travel Services, LLC. and are provided for your use, subject to the terms and conditions set out below. The relationship that we have with the Travel Providers are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Travel Providers. Each Travel Provider acts in a professional manner vis-à-vis Signature Travel Services, LLC when making its product and/or service available on or through signaturetravelservices.com (both for its business-to-business (“B2B”) and/or business-to-consumer (“B2C”) relationship). Note that Travel Providers may have, declare applicable, and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery/shipping/carriage/usage) terms and conditions and house rules for the use, access, and consummation of the Travel Reservation (which may include certain disclaimers and limitations of liability).
“Signaturetravelservices.com,” “us,” “we,” or “our” means Signature Travel Services, LLC, a limited liability company incorporated under the laws of the United States, and having its registered address at 19 Fichter Street, Bloomingdale, New Jersey 07403 in the United States.
“Website” means the (mobile) website and integrated partner service on which the Travel Service is made available owned, controlled, managed, maintained, and/or hosted by Signature Travel Services, LLC.
“Travel” means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Travel Provider.
“Travel Provider” means the professional provider of accommodations (e.g. hotel), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, rail, airport rides, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Travel Reservation (whether B2B or B2C).
“Travel Service” means the purchase, order, (facilitated) payment, or reservation service as offered or enabled by Signature Travel Services, LLC in respect to various products and services as from time to time made available by Travel Providers.
“Travel Reservation” means the order, purchase, payment, booking, or reservation of a Travel.
2. Scope & Nature of Our Service
We (Signature Travel Services, LLC. and its (integrated) partners) provide services by which Travel Providers—in their professional conduct of business (i.e. B2C or B2B)—can advertise, market, sell, promote, and/or offer (as applicable) their products and service for order, purchase, reservation, hire, and through which relevant consumers can discover, search, compare, and make an order, reservation, purchase, or payment (i.e. the Travel Service). By using or utilizing the Travel Service (e.g. by making a Travel Reservation through the Travel Service), you enter into a direct (legally binding) contractual relationship with the Travel Provider with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Travel Reservation, we act solely as an intermediary between you and the Travel Provider, transmitting the relevant details of your Travel Reservation to the relevant Travel Provider(s) and sending you a confirmation email for and on behalf of the Travel Provider. Signature Travel Services, LLC does not (re)sell, rent out, offer any (travel) product or service.
When rendering our Travel Service, the information that we disclose is based on the information provided to us by Travel Providers. As such, the Travel Providers that market and promote their Travel with us may be given access to our systems and third-party partners, through which they are fully responsible for updating all rates/fees/prices, availability, policies and conditions, and other relevant information which is advertised by us. Although we will use reasonable skill and care in performing our Travel Service, we will not verify if, and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Website or otherwise), inaccurate, misleading, or untrue information or non-delivery of information. Each Travel Provider remains responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information (including the rates/fees/prices, policies and conditions, and availability) we advertise. Our advertisement does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, or (star) rating of any Travel Provider (or its facilities, venue, vehicles, (main or ancillary) products or services) made available.
You are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose.
The prices as offered by the Travel Providers are highly competitive. All prices for your Travel are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Website or the confirmation email/ticket. Ticket prices are per person or group and subject to validity or expiration as indicated on the ticket, if applicable. Applicable fees and taxes (including tourist/city tax) may be charged by the Travel Provider in the event of a no-show or cancellation.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes.
4. Privacy and Cookies
Signature Travel Services, LLC respects your privacy. Please take a look at our
for further information.
5. Travel Partners
Only Travel Providers which have a commercial relationship with Signature Travel Services, LLC (through an agreement) will be advertised (for their B2B and/or B2C promotion of their product). Signaturetravelservices.com is not an open website (like Amazon or eBay) where end users can make their product available (no C2C platform); Signature Travel Services, LLC does not allow non-professional parties to offer or sell their products on or through signaturetravelservices.com.
6. Credit Card or Bank Transfer
If applicable and available, certain Travel Providers offer the opportunity for Travel Reservations to be paid (wholly or partly and as required under the payment policy of the Travel Provider) to the Travel Provider during the Travel Reservation process, by means of secure online payment (all to the extent offered and supported by your bank). Signature Travel Services, LLC facilitates (through third party payment processors) the payment of the relevant product or service (i.e. the payment facilitation service) for and on behalf of the Travel Provider (Signature Travel Services, LLC never acts nor operates as the merchant of record). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third party payment processor. Any payment facilitated by us for and on behalf of, and transferred to the Travel Provider will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies.
For certain (non-refundable) rates or special offers, note that Travel Providers may require that payment be made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) upon making the Travel Reservation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Travel Reservation. You will not hold bevrijdende liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Travel Provider and not (re)claim any amount for any valid or authorized charge by the Travel Provider (including for pre-paid rates, no-show, and chargeable cancellation) of your credit card.
In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (in your local currency). In the event that your credit card company or bank charges the deductible from you because of unauthorized transactions resulting from a reservation made through us, we will pay you this deductible (in your local currency). In order to indemnify you, make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email (firstname.lastname@example.org). State “credit card fraud” in the subject line of your email and provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made through Signature Travel Services, LLC and the unauthorized use of your credit card resulted through our default or negligence and through no fault of your own.
7. Prepayment, Cancellation, No-shows, and The Fine Print
By making a Travel Reservation with a Travel Provider, you accept and agree to the relevant cancellation and no-show policy of that Travel Provider, and to any additional (delivery) terms and conditions of the Travel Provider that may apply to your Travel (including the fine print of the Travel Provider made available on our Website and the relevant house rules of the Travel Provider), including for services rendered and/or products offered by the Travel Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of an Travel Provider can be obtained with the relevant Travel Provider. The general cancellation and no-show policy of each Travel Provider is made available on our Website, on the Travel Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Applicable city/tourist tax may still be charged by the Travel Provider in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Note that a Travel Reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Travel Provider and the reservation. Cancellation and prepayment policies may vary per segment, product, or service of each Travel. Carefully read The Fine Print (below the Travel types or at the bottom of each Travel Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Travel Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Travel Provider agrees or allows otherwise under its (pre)payment and cancellation policy.
If you want to review, adjust, or cancel your Travel Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Travel Provider’s cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation.
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Travel Provider so they know when to expect you to avoid cancellation of your Travel (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Travel Provider. Signature Travel Services, LLC does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Travel Provider.
8. (Further) Correspondence and Communication
By completing a Travel Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your Travel (Reservation) and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you.
Signature Travel Services, LLC disclaims any liability or responsibility for any communication by or with the Travel Provider on or through its platform. You cannot derive any rights from any request to, or communication with the Travel Provider or (any form of) acknowledgement of receipt of any communication or request. signaturetravelservices.com cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed, or accepted by the Travel Provider.
In order to duly complete and secure your Travel Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.
Any claim or complaint against Signature Travel Services, LLC or in respect to the Travel Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 30 days period may be rejected, and the claimant will forfeit the right to any (damage or cost) compensation.
Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation via the Website to support your position (if needed).
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Travel Reservation confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents will be liable for (i) any punitive, special, indirect, or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability, and ratings) of the Travel Provider as advertised by us, (iii) the services rendered or the products offered by the Travel Provider or other business partners, (iv) any (direct, indirect, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use, or delay of our service, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Travel Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors, or affiliated companies) whose products or service are (directly or indirectly) made available, offered, or promoted by us, including any (partial) cancellation, overbooking, strike, force majeure, or any other event beyond our control.
Signature Travel Services, LLC is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness, and due disclosure of the Travel and makes no representations, warranties, or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement, or fitness for a particular purpose. You acknowledge and agree that the relevant Travel Provider is solely responsible and assumes all responsibility and liability in respect of the Travel (including any warranties and representations made by the Travel Provider). Signature Travel Services, LLC is not a (re)seller of the Travel. Complaints or claims in respect of the Travel (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Travel Provider. Signature Travel Services, LLC is not responsible for and disclaims any liability in respect of such complaints, claims, and (product) liabilities.
Whether or not the Travel Provider has charged you for your Travel, or if we are facilitating the payment of the (Travel) price or fee, you agree and acknowledge that the Travel Provider is at all times responsible for the collection, withholding, remittance, and payment of the applicable taxes due on the total amount of the (Travel) price or fee to the relevant tax authorities. signaturetravelservices.com is not liable or responsible for the remittance, collection, withholding, or payment of the relevant taxes due on the (Travel) price or fee to the relevant tax authorities. Signature Travel Services, LLC does not act as the merchant of record for any product or service made available.
10. Intellectual Property Rights
Unless stated otherwise, the software required for our services or available at or used by us and the intellectual property rights (including the copyrights) of the contents and information of and material used are owned by Signature Travel Services, LLC, its Travel Providers or providers.
Signature Travel Services, LLC exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Webstie or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Signature Travel Services, LLC. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
This document is available on our Website or shall be sent to you upon your written request.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
12. About Signature Travel Services, LLC and the support companies
The Travel Service is rendered by Signature Travel Services, LLC, which is a private limited liability company, incorporated under the laws of the United States and having its offices at 19 Fichter Street, Bloomingdale, New Jersey, 07043 in the United States.
Signature Travel Services, LLC has its headquarters in New Jersey, in the United States, and is supported by various affiliated group companies (the “support companies”) throughout the world. The support companies only provide an internal supporting role to and for the benefit of Signature Travel Services, LLC. Certain designated support companies render limited customer care support services (only by telephone). The support companies do not have any Platform (and do not in any way control, manage, maintain, or host the Website). The support companies do not have any power or authority to render the Travel Service, to represent Signature Travel Services, LLC, or to enter into any contract in the name of, for or on behalf of Signature Travel Services, LLC. You do not have a (legal or contractual) relationship with the support companies. The support companies do not operate and are not authorized to act as any form of process or service agent of Signature Travel Services, LLC. Signature Travel Services, LLC does not accept nor assume any domicile at any place, location, or office in the world (also not at the office of its support companies), other than its registered office in New Jersey.
13. Governing Law and Disputes
Signature Travel Services, LLC is committed to customer satisfaction. We will try to resolve any concerns or problems with our services that you have. If we are unsuccessful, you may pursue a claim against Signature Travel Services, LLC as explained in this Disputes provision. This Disputes provision lays out: (1) the initial process you must follow by reporting your claim to signaturetravelservices.com prior to filing any arbitration or law suit in accordance with this Disputes provision; and, if we are unable to resolve your claim, (2) the recourse that you have to arbitration.
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with United States law. By using this website, you agree that any and all disputes arising out of or relating to your use of our services or the support companies in connection with your use of our services (including the interpretation and scope of this clause and the arbitrability of the dispute), will be resolved via mandatory, binding arbitration.
Nothing in this Disputes provision shall be read to create any legal rights that do not otherwise exist under the law or constitute any waiver of any personal jurisdiction defense, nor shall this Disputes provision give you the right to pursue any claim for relief that is not cognizable under the law.
You agree that Signature Travel Services, LLC will select an arbitral forum, and that you will agree in writing to administration of the arbitration by the arbitral forum selected by Signature Travel Services, LLC.
In order to initiate arbitration, you and Signature Travel Services, LLC each will be responsible for paying the filing fees required by the arbitral forum. In the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, Signature Travel Services, LLC will pay as much of your filing fee in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the costs of litigation.
Arbitration will be conducted in accordance with the arbitral forum’s rules. If there is a conflict between the arbitrat forum’s rules and this Disputes provision, the terms of this Disputes provision will govern.
You agree that the arbitration will be conducted in the English language. In the case of an in-person hearing, the hearing shall be conducted in a mutually convenient location.. The arbitrator’s selection of a hearing location shall be final and binding. You agree that in the event of an in-person hearing, any Signature Travel Services, LLC employee or affiliate who is based outside of the United States and who is participating in the hearing may participate by telephone or video conference, and his or her physical presence will not be required.
Arbitration will be subject to the Federal Arbitration Act and not any state arbitration law. This agreement to arbitrate is made under and will be governed by and construed in accordance with the laws of the United States, consistent with the Federal Arbitration Act, without giving effect to any choice-of-law principles that provide for the application of the law of another jurisdiction.
The arbitration will be confidential, and neither you nor Signature Travel Services, LLC may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award.
Ordinarily, pre-hearing information exchange will be limited to the reasonable production of non-privileged documents directly relevant to the dispute. Unless the arbitrator determines that an additional form of information exchange is necessary to provide for a fundamentally fair process, those documents will be limited to your booking and communications directly about that booking among you, Signature Travel Services, LLC, and the accommodation(s) that are the subject of your dispute with Signature Travel Services, LLC. Any issues regarding discovery, or the relevance or scope thereof, will be determined by the arbitrator, and the arbitrator’s determination will be conclusive.
The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. There will be no right or authority for any Claims to be arbitrated on a class action basis. You understand and agree that, by accepting these terms and conditions, you and signaturetravelservices.com are each waiving the right to a trial by jury or to participate in a class action with respect to the claims covered by this mandatory arbitration provision.
You are thus giving up your right to go to court to assert or defend your rights. Your rights will be determined by a neutral arbitrator, and not a judge or jury. The arbitration procedures mandated by this Disputes provision are simpler and more limited than the procedures applicable in most courts. Arbitrator decisions are as enforceable as any court order and are subject to very limited review by a court.
All claims you bring against signaturetravelservices.com must be resolved in accordance with this Disputes provision. All claims filed or brought contrary to this Disputes provision, including claims not first submitted through the Internal Review Procedure, will be considered improperly filed and void. Should you file a claim contrary to this Disputes provision, signaturetravelservices.com will notify you in writing of the improperly filed claim, and you must promptly withdraw the claim.
This Disputes provision was created by Signature Travel Services, LLC effective May 25, 2018. If you have a claim that relates to a booking made prior to that date, you may choose to proceed under the provision in effect when you made your booking. If you would like to do that, please so indicate in your claim submission. Otherwise, by submitting a claim, you agree that this Disputes provision will apply to your claim.